Shipping policy
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Shipping Policy
At Paws & Roam, we aim to get your order to you and your pup as quickly as possible.
Processing Time All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day.
Australian Shipping Rates
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | $9.95 | 3–7 business days |
| Express Shipping | $14.95 | 1–3 business days |
| Free Standard Shipping | FREE on orders $99+ | 3–7 business days |
International Shipping
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard International | $19.95 | 7–21 business days |
International orders may be subject to customs duties and taxes upon arrival, which are the responsibility of the recipient.
Order Tracking Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow your order every step of the way.
Delays While we always aim to meet the above timeframes, delivery times may be affected by peak periods, weather, or events outside our control. If your order is significantly delayed, please contact us at [your email address].
Lost or Damaged Orders If your order arrives damaged or doesn't arrive at all, please contact us within 14 days of the expected delivery date and we'll make it right.